The Renova Foundation Dialogue Team participated in the entire process along with the communities
The replacement process of the financial aid cards in Mariana and Barra Longa was completed at the end of April. The company In Haus took care of the delivery, between April 24 and 28, in the offices of Renova and homes deliveries in rural areas.
The communities were informed in advance about the action at meetings, organized by the Social Dialogue teams and H&P consultancy. In these meetings questions by residents on the replacement were answered. Representatives of public authorities were also involved.
The reason for the replacement is the termination of the contract with Policard, the current provider of the payments. Alelo is the new company who will take over the service. Therefore, only those families who already have a Policard will go through this process.
For Gustavo Patrício, the Financial Aid coordinator, the alignment between the Renova teams and the companies contracted to lead the replacement was the main highlight. “The perceived harmony between the work fronts involved in this activity demonstrates our growth as a Foundation. And this relationship is certainly reflected in the increase of credibility towards the beneficiaries, making them understand better the process they are part of”.